New! Faster Flexible Process for Strategy Creation
Judy brings Sentient Strategy® to you, as one of only 10 consultants certified to make this exclusive offering.
Sentient Strategy® is a revolutionary approach to the traditional, lengthy, and esoteric discussions that take weeks to produce a strategy that is obsolete as soon as a consensus is final. Strategy has to be organic—that is, a pragmatic, living framework within which all decisions are made consistent with the nature and direction of the business.
The approach is based on two elements shown below:
Awareness of the environment: How well do you (the enterprise) view and understand the environment in which you now operate and will operate?
Consciousness of available actions: How well informed are you of the gamut of actions available to you that are appropriate and effective?
Sentient Strategy is a registered trademark of Alan Weiss.
Latest Posts
Ignoring the Obvious
Last week, I drove to the store in a small nearby shopping center. Itʻs a place that Iʻve been to [...]
Debunking the Doom Narrative
San Francisco's recent headlines paint a dire picture, highlighting issues like homeless encampments, open drug use, and rampant crime. Yet, [...]
What Time Do the Whales Come?
I was standing on the shoreline of the Pacific Ocean when a woman asked me, “What time do the [...]
Telehealth: Learn It, Then Own It
Gyms are closed and running isn’t a favorite for me. So like many other people caught in the pandemic restrictions, [...]
Judy’s Webcast Briefings
The Touch-less Healthcare Consumer
See how the pandemic changed the healthcare consumer when doctors and providers had to become as “touchless” as possible to avoid the spread of COVID-19.
Beyond Covid: From Virtual Care to Connected Health (Telehealth, Virtual Health, Virtual Care, Virtual Medicine).
The Reality of Virtual Healthcare Services, a 3-part series.
Virtual health helps you care for more patients and at the same time lets patients play a more active role in their own care. Find out whether anywhere anytime care is right for your organization, how to offer the best virtual services and the role of innovation.
Click here to view.
Is Virtual the New Reality
Does It Matter What Your Patient Want
Injecting innovation
Webcasts are 30-minute briefings on fast-breaking healthcare topics that may affect your organization, its future and you. These are rapid paced, provide the key topic facts, and why it matters. You receive instant information that can be used in the continually changing dynamics of healthcare today.
Is Your Healthcare Company as Competitive as it Should Be?
There are three reasons why healthcare companies need to be more competitive today:
- Healthcare consumers have choices
- Healthcare consumers are careful how much they spend since they must pay out-of-pocket before insurance pays
- Healthcare consumers are demanding service that’s similar to the kind of treatment they receive from Apple, Amazon, Zappos, and other service industry giants.
If you’re a provider, treating today’s patient is very different than before. Patients were accepting, more passive; that’s not how they are any longer. Now patients have a tremendous effect on healthcare, because they control where their dollars are spent. The marketplace dynamic is changing with new players every day.
Patients have alternatives for care. They don’t have to spend (on average) 24 days to schedule a doctor’s appointment, 37 minutes of travel to the doctor’s office, and finish with 64 minutes waiting for the doctor just to spend 20 minutes face-to-face. What other industry treats their customers this way and is still in business?
Consumers are also demanding more health from healthcare. It’s not just about disease, illness, and injury. It’s about living a longer healthier life by being proactive in diet, fitness, and the environment.
To be successful, you have to understand the new consumer’s behavior. Your care quality needs to be tops, but you also need to use technology that makes your hyper-busy patient’s life easier. You need to give them all the reasons to choose you for their healthcare.
I work with healthcare organizations to keep on top of all the factors needed to be competitive.
Healthcare competition is based on:
- Knowing your customers
- Providing an outstanding customer experience
- Meeting their needs for quality, transparency, and convenience
- Being accessible through multiple communication modes
I look at each step of your business from the consumer’s point of view, provide a list of improvements, and assign priorities to them to ensure you are attractive and will be chosen by the healthcare consumer over similar businesses.
Call or email me today to talk with you about an assessment and how I can help you.
The Patient Paradigm Shifts: Profiling the New Healthcare Consumer
The new dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is “convenient, high value, fast, and simple.” These expectations of healthcare are similar to what people experience in other industries such as transportation, banking, short-stay house rentals, retail shopping online, same-day delivery, and more. Read The Patient Paradigm Shifts to find out who the new consumers are and how to attract and keep their business in a dynamic industry.
“Healthcare is at a critical junction in its evolution. Bringing together patients, providers and payers will pave the way for a dynamic and successful healthcare system. Judy Chan is providing a road map for that journey and I suggest you attune your healthcare GPS to The Patient Paradigm Shift to ensure success.”
“Judy Chan thoughtfully articulates how the flow of data and information in the Digital Age is dramatically changing the relationship between physicians and patients, and forever altering the landscape of American medicine. The Patient Paradigm Shift is an insightful look inside modern health care and its many challenges and opportunities.”
“Judy’s communication and facilitation skills throughout her contract with the HIBC project were excellent. Her involvement covered the full depth of the installation from troubleshooting technical details regarding the software itself, to policy implementation governing the use of the software, to development of opt-out procedures for hospital and clinic staff, to ensuring compliance with privacy and security regulations, and development of participant data use agreements. Judy was instrumental to the success of the Alere/NHCH installation and played an important role in the overall success of the HIBC project. I recommend her without hesitation for complex health IT related project management services.”
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The Precision Patient Experience Delivers Customer Satisfaction
The patient paradigm has shifted and the patient is now a consumer in today’s healthcare system. This consumer is shopping for services by looking at quality and price simply because they need to pay more for care out of their own pockets. The consumer’s experience is vital to the success of healthcare organizations because it affects loyalty, which is important in keeping patients and attracting new ones… Read More
We Help You Achieve Success for Less
Judy Chan, MPH
Information technology is revolutionizing healthcare and we have saved clients up to millions of dollars through better use of it. We know good IT can be the difference between a freeway and an old country road.
Yet the field is intricate and pitfalls abound, and we guide you through it. We help you:
- Understand and meet your customer’s needs.
- Improve care.
- Cut expenses.
- Increase sales and growth.
- Enhance efficiency and margins.
- Boost customer satisfaction.
- Deliver projects on time and within budget.
- Expand your market.
- Prevent costly miscommunication.
IT improves productivity — that is, gives you more for less — and HealthPro Consulting can dramatically widen the spread.
We Know Both Sides of Healthcare Technology
With our decades of experience, we understand healthcare needs from the inside out and we know the IT strategies that work best in specific cases. We take your strategies and implement them seamlessly.
Our clients span large, medium, and small businesses as well as nonprofits, and we serve them across all stages of development.
Medical errors alone cost the U.S. $37.6 billion each year, according to the Institute of Medicine. We help you avoid them and maximize your return on IT investment, so you can concentrate on your core business.
e-Consultations
Let HealthPro Consulting work with you remotely, from the privacy of your office or home.
Testimonials
Everyone loves positive feedback. Judy is no exception. Read what other clients have to say.
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E-perspectives is published 6 times a year on timely healthcare transformation topics.
What People Are Saying About Judy
“Our project was successful under Judy’s management. Your attention to detail, follow through and resolution of issues made my leadership role easier.”
“I recommend Judy Chan without reservation. I have hired Judy as a consultant on two distinct projects, which involved designing and implementing studies. She delivers high-quality results on time and within budget. I have repeatedly seen her technical and project management skills contribute significantly to a project’s success. She is a total healthcare consultant and professional.
“Judy’s communication and facilitation skills throughout her contract with the HIBC project were excellent. Her involvement covered the full depth of the installation from troubleshooting technical details regarding the software itself, to policy implementation governing the use of the software, to development of opt-out procedures for hospital and clinic staff, to ensuring compliance with privacy and security regulations, and development of participant data use agreements. Judy was instrumental to the success of the Alere/NHCH installation and played an important role in the overall success of the HIBC project. I recommend her without hesitation for complex health IT related project management services.”
“Judy is an excellent consultant. She is very knowledgeable, insightful, organized, and detailed, with great communications skills. And she’s a pleasure to work with, both as a colleague and a friend.”
“Judy and HealthPro Consulting saved us extraordinary amounts of time and money. She was able to solve predicaments and give direction to our team, and I can’t recommend her highly enough.”
“Judy’s keen project management skills, critical thinking, industry knowledge, and interpersonal talents made her someone I could always rely on. She pays strong attention to details and costs while keeping the big picture in mind. She is proactive and escalates the important stuff when needed. A pleasure to work with!”
“I wanted to express my gratitude for Judy’s work in researching and identifying apps that would be beneficial to improve the health and well-being of our unique patient population. Thank you!”
“I wholeheartedly recommend Judy. Her healthcare background and deep knowledge of the health insurance industry were extremely valuable to the entire team, and I definitely hope to work with her in the future.”
“Judy’s been a key contributor for us. She’s taken on the tough projects with enthusiasm and energy. She positive and direct, and she really delivers. Judy has the experience to act in different capacities, such as project manager, product manager — a big plus. Her attention to detail, sense of humor, and ability to work with all company levels are great assets to have around.”
