New! Faster Flexible Process for Strategy Creation
Judy brings Sentient Strategy® to you, as one of only 10 consultants certified to make this exclusive offering.
Sentient Strategy® is a revolutionary approach to the traditional, lengthy, and esoteric discussions that take weeks to produce a strategy that is obsolete as soon as a consensus is final. Strategy has to be organic—that is, a pragmatic, living framework within which all decisions are made consistent with the nature and direction of the business.
The approach is based on two elements shown below:
Awareness of the environment: How well do you (the enterprise) view and understand the environment in which you now operate and will operate?
Consciousness of available actions: How well informed are you of the gamut of actions available to you that are appropriate and effective?
Sentient Strategy is a registered trademark of Alan Weiss.
Latest Posts
Ignoring the Obvious
Last week, I drove to the store in a small nearby shopping center. Itʻs a place that Iʻve been to [...]
Debunking the Doom Narrative
San Francisco's recent headlines paint a dire picture, highlighting issues like homeless encampments, open drug use, and rampant crime. Yet, [...]
What Time Do the Whales Come?
I was standing on the shoreline of the Pacific Ocean when a woman asked me, “What time do the [...]
Telehealth: Learn It, Then Own It
Gyms are closed and running isn’t a favorite for me. So like many other people caught in the pandemic restrictions, [...]
Judy’s Webcast Briefings
The Touch-less Healthcare Consumer
See how the pandemic changed the healthcare consumer when doctors and providers had to become as “touchless” as possible to avoid the spread of COVID-19.
Beyond Covid: From Virtual Care to Connected Health (Telehealth, Virtual Health, Virtual Care, Virtual Medicine).
The Reality of Virtual Healthcare Services, a 3-part series.
Virtual health helps you care for more patients and at the same time lets patients play a more active role in their own care. Find out whether anywhere anytime care is right for your organization, how to offer the best virtual services and the role of innovation.
Click here to view.
Is Virtual the New Reality
Does It Matter What Your Patient Want
Injecting innovation
Webcasts are 30-minute briefings on fast-breaking healthcare topics that may affect your organization, its future and you. These are rapid paced, provide the key topic facts, and why it matters. You receive instant information that can be used in the continually changing dynamics of healthcare today.
Is Your Healthcare Company as Competitive as it Should Be?
There are three reasons why healthcare companies need to be more competitive today:
- Healthcare consumers have choices
- Healthcare consumers are careful how much they spend since they must pay out-of-pocket before insurance pays
- Healthcare consumers are demanding service that’s similar to the kind of treatment they receive from Apple, Amazon, Zappos, and other service industry giants.
If you’re a provider, treating today’s patient is very different than before. Patients were accepting, more passive; that’s not how they are any longer. Now patients have a tremendous effect on healthcare, because they control where their dollars are spent. The marketplace dynamic is changing with new players every day.
Patients have alternatives for care. They don’t have to spend (on average) 24 days to schedule a doctor’s appointment, 37 minutes of travel to the doctor’s office, and finish with 64 minutes waiting for the doctor just to spend 20 minutes face-to-face. What other industry treats their customers this way and is still in business?
Consumers are also demanding more health from healthcare. It’s not just about disease, illness, and injury. It’s about living a longer healthier life by being proactive in diet, fitness, and the environment.
To be successful, you have to understand the new consumer’s behavior. Your care quality needs to be tops, but you also need to use technology that makes your hyper-busy patient’s life easier. You need to give them all the reasons to choose you for their healthcare.
I work with healthcare organizations to keep on top of all the factors needed to be competitive.
Healthcare competition is based on:
- Knowing your customers
- Providing an outstanding customer experience
- Meeting their needs for quality, transparency, and convenience
- Being accessible through multiple communication modes
I look at each step of your business from the consumer’s point of view, provide a list of improvements, and assign priorities to them to ensure you are attractive and will be chosen by the healthcare consumer over similar businesses.
Call or email me today to talk with you about an assessment and how I can help you.
The Patient Paradigm Shifts: Profiling the New Healthcare Consumer
The new dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is “convenient, high value, fast, and simple.” These expectations of healthcare are similar to what people experience in other industries such as transportation, banking, short-stay house rentals, retail shopping online, same-day delivery, and more. Read The Patient Paradigm Shifts to find out who the new consumers are and how to attract and keep their business in a dynamic industry.
Buy softcover with free shipping for $25
Available in Kindle, e-Book and softcover
Available in e-Book and softcover
The Precision Patient Experience Delivers Customer Satisfaction
The patient paradigm has shifted and the patient is now a consumer in today’s healthcare system. This consumer is shopping for services by looking at quality and price simply because they need to pay more for care out of their own pockets. The consumer’s experience is vital to the success of healthcare organizations because it affects loyalty, which is important in keeping patients and attracting new ones… Read More
We Help You Achieve Success for Less
Judy Chan, MPH
Information technology is revolutionizing healthcare and we have saved clients up to millions of dollars through better use of it. We know good IT can be the difference between a freeway and an old country road.
Yet the field is intricate and pitfalls abound, and we guide you through it. We help you:
- Understand and meet your customer’s needs.
- Improve care.
- Cut expenses.
- Increase sales and growth.
- Enhance efficiency and margins.
- Boost customer satisfaction.
- Deliver projects on time and within budget.
- Expand your market.
- Prevent costly miscommunication.
IT improves productivity — that is, gives you more for less — and HealthPro Consulting can dramatically widen the spread.
We Know Both Sides of Healthcare Technology
With our decades of experience, we understand healthcare needs from the inside out and we know the IT strategies that work best in specific cases. We take your strategies and implement them seamlessly.
Our clients span large, medium, and small businesses as well as nonprofits, and we serve them across all stages of development.
Medical errors alone cost the U.S. $37.6 billion each year, according to the Institute of Medicine. We help you avoid them and maximize your return on IT investment, so you can concentrate on your core business.
e-Consultations
Let HealthPro Consulting work with you remotely, from the privacy of your office or home.
Testimonials
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E-perspectives is published 6 times a year on timely healthcare transformation topics.
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