Habits can make us or break us. My daughter is back in school, and one of the things that I tell her is that she needs to have good habits for studying. If the habits aren't getting the results she wants, then maybe they need to be changed. But breaking the old habits is harder than [...]
The battle for getting the consumer and patient dollars is just beginning. The largest technology companies have forayed into healthcare and are creating partnerships to expand and change healthcare delivery. The common goals are to deliver better patient outcomes, higher user satisfaction, and lower costs. Consumerism, protecting and promoting the interests of the consumer, is the [...]
Windbot In healthcare, a multiplicity of things are constantly changing. That’s the norm. The problem is that executives often get stuck in a rut of chaos. They go from one crisis to the next, one board meeting to the next, and before they know it, there’s no time left to think about strategy [...]
I have used Google Maps forever (at least since interactive maps with directions became available). My car navigation system mostly works, but it cannot be updated and it does get lost at times in San Francisco and the suburbs. Whenever I take Uber or Lyft, I ask the drivers what they use to navigate. All [...]
Customer service may look easy, but it takes diligence and determination to make it work like a well-oiled machine. The consumer has multiple choices in obtaining care and shopping will become more widespread as information on services, quality, and prices is available. Tools that compare providers empower consumers to think critically about whether they need [...]
I've been cleaning out my mother’s condominium the last four weekends because she moved to assisted living two years ago and put the condominium up for sale. It’s was a monumental effort to go through the belongings and keepsakes of a 65 year marriage. I want to be a good environmental citizen and give away [...]
Witnessing nature in action is a matter of luck and determination. Albatrosses are seabirds capable of traveling 10,000 miles in a single journey and circumnavigating the globe in 46 days without setting foot on land. Large species have wing spans of 11.5 feet, the longest of any bird. They find mates as juveniles, but don't [...]
Breaking with tradition, the Boy Scouts of America (BSA) recently decided that they will admit girls. It appears shocking at first. But they are no stranger to changing their policies when the environment and customers change. Openly gay boys were banned from the nationwide group as a founding policy. After the military reversed its “don’t [...]
Whales roamed the oceans freely for centuries and scientists are interested in where they eat, live and reproduce to better understand these giants. Humpback whales can be identified by their flukes. Humpbacks have a unique fluke pattern that is consistent across their lifetime; it is as distinctive as a face. Credit Tom Fernald/North Atlantic [...]
Disasters bring people together and uniquely demonstrate their caring for one another without regard for race, religion, nationality, or immigration status. People are people helping people, working face-to-face and hand-to-hand. Telehealth providers, Teladoc, American Well, MD Live, Doctor on Demand, and Livehealth Online are all providing free telehealth to the victims of Hurricane Harvey in Texas and Louisiana. [...]
